Crail response to Coronavirus

Updated 20 October 2020

During the first pandemic crisis, the Community Council, in association with Crail Matters, made available a number of support initiatives to residents who were experiencing difficulties. These initiatives were stood down in May when circumstances changed. At the moment there are no special initiatives available, but anyone in need can contact the Community Council at crailcommunitycouncil@gmail.com.

All shops in Crail are functioning as normal, and most continue to make deliveries – please contact the shops for details.
Penmans 01333 450218
The Smoke Fired Whole Foods Shop – if possible, email your order to crispinrainbow@gmail.com the day before your required delivery. You can also use mobile number 07910253681 .
Greens 01333 450010. Free delivery on orders over £10 in Crail every day except Sunday and Kingsbarns on a Wednesday and a Saturday, pre ordering between 9-11am one day in advance is ideal especially for fish as it allows us to order what’s required.
Lochaber Farm (near Dunino) is offering to make home deliveries of their farm baked bread in Crail http://www.lochaberfarm.com 
Opening times:
Barnets 8.30-1.00pm
Greens 9-3.00pm
The Smoke Fired Whole Foods Shop 10 til 4.00pm Monday to Saturday, Sunday closed
Co-op  7.00am-8.00pm (vulnerable 8-9am) – follow one way system
Pharmacy normal business hours
Penmans Mon-Tues,  Thur-Sat 6.30am-3.00pm , Wed, 6.30-1230


Crail Hospital Car Service & COVID19
For over 50 years good neighbours in Crail have provided a service to help the elderly and sick get to and from their appointments at their GP surgery or hospital.
We need YOUR help. If you are young, healthy, have a car and are willing to give up just a few hours of your time – if needed – to help the vulnerable in our community, please get in touch with me, Peter Salkeld, on 451165. We need your help so please get in touch. Please call 451165 if you need assistance.

Skeith Health Centre BOOKING ROUTINE GP APPOINTMENTS 01333 310352

During this pandemic the health Centre currently only offer GP telephone appointments. These can only be booked a few days in advance.  The clinician may change from the one you have booked due to staff self isolation. GP will allocate face to face appointment if it is necessary.
Please do not use our Website Feedback to request appointments, urgent request etc.   These requests can only be dealt with by phone.
Appointments with Nurse or Health Care Assistant
Appointments with a Nurse or Health Care Assistant can be booked in advance.

Phlebotomist

Appointments for blood test can be booked on Mondays, Wednesdays and Friday.  Mornings only.

Appointment Times

08.30 – 12.30

14.00 – 17.30

You may consult with any of the doctors. If your choice is not immediately available you will be offered the earliest possible appointment with another doctor.

Urgent Cases

If you feel you need to be seen urgently, ie cannot wait for a routine appointment, please make every effort to telephone before 11am. Urgent cases will be contacted the same day by one of the clinicians as appropriate.  We now operate a triage system in the morning for urgent appointment requests.  The receptionist will ask for some details regarding the issue so that she can try and signpost you appropriately – this may be to a Advance Nurse Practitioner for further discussion, to one of the practice nurses or it may be that the receptionist is able to help you.  If added to the triage list an Advance Nurse Practitioner will phone you back as soon as possible and will either give advice or arrange for you to be seen.  Please help us to operate this effectively by providing information to the receptionist, ensuring your telephone details are up to date and providing a mobile number, if you have Call Barring on your telephone (otherwise we may not be able to call you back).  We will make two attempts to call you back so please make sure that you are available for the call.

Please note that if your sick line has run out this is not an emergency – a receptionist will be able to help you sort this out. 

Telephoning for Advice

If you need to speak to a doctor for advice, contact the surgery and the receptionist will advise you of an appropriate time. For non-urgent matters the receptionist will pass on messages to the appropriate doctor to deal with and you will be advised of an appropriate time to call back. 

Telephone appointments are available to discuss ongoing matters only – please ask for the GP who is dealing with your problem and do not request for new ailments.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Please note that any cancellation within two hours of the appointment time will be treated as a Did Not Attend (DNA) as it may not be possible for us to fill the appointment time.

Did Not Attends (DNAs)

Please be aware that as we have a very high rate of non-attendance we are monitoring this situation.  Patients who DNA three times in a short space of time will receive a letter regarding the inappropriateness of their behaviour. Further DNAs will result in the patient being removed from our list and therefore having to attend elsewhere.  This behaviour causes us huge problems and inconveniences all of our patients.  Your co-operation is appreciated.