Crail response to Coronavirus

Updated 10 January 2021

During the first pandemic crisis, the Community Council, in association with Crail Matters, made available a number of support initiatives to residents who were experiencing difficulties. These initiatives were stood down in May when circumstances changed. Circumstances have indeed changed, and The Community Council have therefore now made available their emergency contact number 07376 531092. Call this number if you need assistance or advice.

All shops in Crail are functioning as normal, and most continue to make deliveries – please contact the shops for details.

Barnett’s Bakery: Mon – Sat 8am – 2pm Ph#01333 310205
Co-op hours: Mon – Sun 7am – 10pm Ph#01333 450309
Dan’s: Mon – Sun 7am – 10pm Ph# 01333 451818
Green’s (Temp. Hours) : Mon – Sat 9am – 3:30pm Ph# 01333 311733 Delivery days:Tues, Wed, Fri, Sat ( call day before or by 11am for your order)
Penman’s: Mon, Tues, Thur – Sat 6:30am – 3pm Wed: 6:30am – 12:30pm Ph#01333 450218 Give a call for delivery. (East Neuk, St. Andrews & surrounding areas) Pharmacy: Mon, Tues, Thurs & Fri 9am – 1pm 2pm – 5:30pm Wed: 9am – 1pm Saturday 9-1.00pm Ph#01333 450402 Can delivery to those shielding. There are no shortages of meds.. Not giving Covid shots.
The Smoke Fired Whole Foods Shop (Lockdown hours): Mon – Sat 10a – 5pm If you need to order please email: They will let you know when your order can be picked up.
Ardross 01333 331400
Order & Collect
– please place your order by phone or email by 4pm the day before collection.
-the order & collect service costs £2
-your order will be paid for over the phone the evening before collection when a member of our team phones to discuss any substitutions.
-when you arrive at our shop please text 07399076502 with your surname and car registration and stay in your car.
– a member of our team will be out shortly with your order, place it on the ground near your car, give a cheery wave and walk away.
Home Delivery
-please place your order by phone or email by 4pm the day before delivery.
-Home delivery costs £4.50
– Delivery days for Crail Tuesday – Saturday
-your order will be paid for over the phone the evening before collection when a member of our team phones to discuss any substitutions.
-Colin, our wonderful delivery driver will set off as soon as fresh bread has arrived to deliver your food.

Crail Hospital Car Service & COVID19
For over 50 years good neighbours in Crail have provided a service to help the elderly and sick get to and from their appointments at their GP surgery or hospital.
We need YOUR help. If you are young, healthy, have a car and are willing to give up just a few hours of your time – if needed – to help the vulnerable in our community, please get in touch with me, Peter Salkeld, on 451165. We need your help so please get in touch. Please call 451165 if you need assistance.

Skeith Health Centre BOOKING ROUTINE GP APPOINTMENTS 01333 310352

During this pandemic the health Centre currently only offer GP telephone appointments. These can only be booked a few days in advance.  The clinician may change from the one you have booked due to staff self isolation. GP will allocate face to face appointment if it is necessary.
Please do not use our Website Feedback to request appointments, urgent request etc.   These requests can only be dealt with by phone.
Appointments with Nurse or Health Care Assistant
Appointments with a Nurse or Health Care Assistant can be booked in advance.

Urgent Cases

If you feel you need to be seen urgently, ie cannot wait for a routine appointment, please make every effort to telephone before 11am. Urgent cases will be contacted the same day by one of the clinicians as appropriate.  We now operate a triage system in the morning for urgent appointment requests.  The receptionist will ask for some details regarding the issue so that she can try and signpost you appropriately – this may be to a Advance Nurse Practitioner for further discussion, to one of the practice nurses or it may be that the receptionist is able to help you.  If added to the triage list an Advance Nurse Practitioner will phone you back as soon as possible and will either give advice or arrange for you to be seen.  Please help us to operate this effectively by providing information to the receptionist, ensuring your telephone details are up to date and providing a mobile number, if you have Call Barring on your telephone (otherwise we may not be able to call you back).  We will make two attempts to call you back so please make sure that you are available for the call.

Please note that if your sick line has run out this is not an emergency – a receptionist will be able to help you sort this out. 

Telephoning for Advice

If you need to speak to a doctor for advice, contact the surgery and the receptionist will advise you of an appropriate time. For non-urgent matters the receptionist will pass on messages to the appropriate doctor to deal with and you will be advised of an appropriate time to call back. 

Telephone appointments are available to discuss ongoing matters only – please ask for the GP who is dealing with your problem and do not request for new ailments.


If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Please note that any cancellation within two hours of the appointment time will be treated as a Did Not Attend (DNA) as it may not be possible for us to fill the appointment time.

Did Not Attends (DNAs)

Please be aware that as we have a very high rate of non-attendance we are monitoring this situation.  Patients who DNA three times in a short space of time will receive a letter regarding the inappropriateness of their behaviour. Further DNAs will result in the patient being removed from our list and therefore having to attend elsewhere.  This behaviour causes us huge problems and inconveniences all of our patients.  Your co-operation is appreciated.